CANCELLATION POLICY

Star Limo Saint John
Last updated: 2026

This Cancellation Policy applies to all services booked with Star Limo Saint John.

1.⁠ ⁠Local & Airport Transfers (Saint John Area)
For local transfers and airport services within the Saint John area:
• Free cancellation up to 24 hours before the scheduled pickup time
• Cancellations within 24 hours may be charged up to 100% of the fare

2.⁠ ⁠Long-Distance & Out-of-Town Services
For services including (but not limited to):
• Fredericton
• Moncton
• St. Andrews
• Other out-of-town destinations
• Free cancellation up to 48 hours before the scheduled pickup time
• Cancellations within 48 hours may be charged up to 100% of the fare

3.⁠ ⁠No-Shows
A no-show occurs when:
• The passenger is not present at the pickup location, and
• No contact is made with Star Limo Saint John
Grace periods:
• 15 minutes for local pickups
• 30 minutes for airport and long-distance pickups
After this period, the booking may be charged in full.

 4.⁠ ⁠Flight-Related Changes
If a flight is delayed, cancelled, or rebooked:
• The customer must notify Star Limo Saint John as soon as possible
• Failure to notify may result in a no-show charge

Flight monitoring is provided as a courtesy and does not replace customer responsibility.

5.⁠ ⁠Refunds
Approved refunds (when applicable) will be processed using the original payment method and may take several business days to appear, depending on the payment provider.

6.⁠ ⁠Acceptance
By completing a booking, the customer acknowledges and agrees to this Cancellation Policy.